Our SLA to responding to ticket request.
Urgent: Respond within 30 mins.
High: Respond within 2 hours
Medium: Respond withn 4 hours
Low: Respond within 12 hours.
Time is based on our operational hours of 9am to 5pm Monday to Friday only.
Service Level Agreement Print
Modified on: Mon, 10 Jun, 2013 at 1:41 PM
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